Save Favorites Function

I recently signed up for a sponsor membership and have tried to use the "save favorites" function to download all of my favorites, but when I try to do so the connection times out. I have searched the help section and the forum but cannot seem to find any tips to get this to work. Any help would be appreciated.

Hmm.. try again it will be faster everytime you try. We are working on a fix as soon as possible! Thanks for your report of this.

Do you surf on the rest of wbw while downloading? If it's a big file the site might take long enough time to log you out. Try having another tab/window where you can sometimes refresh or click yourself to another page. That seems to have worked in the past. Also try tick the "Log in automatically each visit?" when you log in to wbw, it will be unticked when you press log off so no worries.