thanks

Maybe this should also be a post in the Suggestions/Improvements forum. eg.

Note: The below implies that for any item uploaded for review, at least a unique record is kept in the database for that item - whether the actual content (datafile) is kept for that item is irrelevant.

Summary: When a mod rejects a picture, they select a reason (not sure if that currently occurs as I am not a mod) and that reason is subsequently made available to view by the uploading user.

Enhancement:
1.0 Picture/Video Approval
When a mod reviews pictures and selects Reject, they also select from a dynamic rejection category list, the mod also selects the Reason for rejection from a list.
1.1 This Rejection Category list should be dynamic so that additions, modifications can be made as necessary.
1.2 Keep the Rejection Category list relatively simple and high-level. The mods have no onus to deal with an excessive list of categories to provide detailed descriptions to users. Too many makes it less beneficial and less efficient.
1.3 Nice to Have: Have an Other category that spawns a free text field in case the category is not adequately defined. This Other category can periodically be reviewed by Mods/Admin to determine if new Categories should be added, or existing Categories should be merged or used instead of Other:<FreeTextReason>.
1.4 Content Management: Based on the Rejection Category, the thumbnail of the data file may be maintained for a period of time to aid review by User/Mod. If the Category is for Inappropriate content the Thumbnail should be removed immediately from the host.
1.4.1 Thumbnails of rejected content should be removed from the host by a housekeeping process after a defined period for User Review of their uploads.

2.0 User Upload Visibility (it's been ages since I've uploaded anything for review so don't remember the screens/process so amend as necessary)
Under the User Upload section for a User Profile, a new section Rejected Uploads is created underwhich a user may view a reference for the file and the rejection reason given.
2.1 This Rejected Uploads section is accessible only to the owning User and to any Admin/Mod access as defined by site access level governance.
2.2 This Rejected Uploads section shall contain reference to the file (Unique WBW ID, perhaps local upload file path or original file name if that is stored, date of upload, date of review, rejection reason). I expect, for issues of space, that the original file content is deleted upon rejection.
2.2.1 It may be possible to keep the thumbnail, for a defined period of time, to provide the user with an immediate visual reference. However, for issues of decency if the content is inappropriate and was rejected for that reason then the thumbnail should also be removed originally.
2.2.2 When viewing by Mod/Admin, the rejecting mod should be visible. When viewing by User, this might cause too much overhead for the mods with Users questioning rejections all the time.

Add to it as necessary

I reckon the above would go a long way to sorting most peoples' Mods and Users issues. In most systems I have ever designed and/or built, the above Category type system in some form or another exists whenever there is an object that must be reviewed and has a variable outcome. Any that don't usually end up requiring something like it as the system or usage evolves and especially when a larger number of users can or require access to view it post-review.

Quote:

Originally posted by mikeyeven

Thanks everyone for their comments and opinions.
I have been a member here for 9 years and the last 6 I have paid for a yearly subscription.
I guess the real point I've been trying to make is there just seems to be no appreciation for the sponsor members.
Example........ Dear Mikey we have rejected your uploads because we found that those photos already exists in our data base............ just a little something to say hey we can't upload your pics.
Not the usual reject them and leave us wondering what we did wrong.
To me it very much seems that most of the time, WBW could care less if I'm a sponsor member or not

This has been addressed a number of times amongst the moderators and the site owner, back when I was a mod, I can think of at least 2 times it was brought up and considered. he problem is this: Some people upload hundreds of pictures at a time, and If I moderate 500 pictures in a day, there is a good chance that I will reject many pics from the same person that day, and certainly that week. I could send a personal note to every member explaining why I rejected that picture, but then I would no longer be moderating 500 pictures a day, it would be more like 50-100 a day...remember this isn't a paying job, we do it in our spare time. The other problem is this, as a member, do you really want an DM every time I reject a picture? Even if it means that you may have 50 messages in your inbox?

Some people then suggested an automated system where the mod could just click a box from a list of reason why a pic would be rejected, and to some degree its a good idea. Where it fails is, there would not be a copy of the picture included, so you have no idea what picture we're referencing, plus it doesn't fix the problem of some people receiving potentially hundreds of messages per week.

I suppose some day, a system may be suggested that would work, but up this point it hasn't happened.

Just to (over) simplify things. If your pic was deleted from the queue and you know for a fact that it wasn't pro, there's a 95% chance it's for one of these reasons. 1. Repost. 2. Poor picture quality. Blurry, hazy or low resolution pics are not allowed. Some mods are more liberal with this rule than others but we're working on an updated set of rules that more clearly defines what's allowed and what's not.

Quote:

Originally posted by Sugarpie

...

This has been addressed a number of times amongst the moderators and the site owner, back when I was a mod, I can think of at least 2 times it was brought up and considered. he problem is this: Some people upload hundreds of pictures at a time, and If I moderate 500 pictures in a day, there is a good chance that I will reject many pics from the same person that day, and certainly that week. I could send a personal note to every member explaining why I rejected that picture, but then I would no longer be moderating 500 pictures a day, it would be more like 50-100 a day...remember this isn't a paying job, we do it in our spare time. The other problem is this, as a member, do you really want an DM every time I reject a picture? Even if it means that you may have 50 messages in your inbox?

Yup. I bet it has. I've seen a lot of these topics. And they continue.

Quote:

Originally posted by Sugarpie

...

Some people then suggested an automated system where the mod could just click a box from a list of reason why a pic would be rejected, and to some degree its a good idea. Where it fails is, there would not be a copy of the picture included, so you have no idea what picture we're referencing, plus it doesn't fix the problem of some people receiving potentially hundreds of messages per week.

I suppose some day, a system may be suggested that would work, but up this point it hasn't happened.

Hence, in my suggestion,
1. "Where it fails is, there would not be a copy of the picture included, so you have no idea what picture we're referencing"
Either or both of : keeping the thumb in appropriate situations for a specified grace period for users to review their uploads (I'd suggest 2 - 4 weeks no longer) and/or, the original local filename or path for the user to reference themselves.

Even if the above thumb process isn't able to be built or the local file information isn't held, the rest of the information along with the rejection reason will still be helpful to the majority of users. The problem isn't that it's been rejected. The major cause of customer pain here it's that the customer is not provided any visibility of why something that they have tried to add - something that they have like enough to promote to improve the experience on the site for other customers - was rejected, and so the customer is in limbo with no information/explanation whatsoever. That's the major cause of customer pain in this situation.

I'm not certain if Davey's percentages are accurate, but I would assume that your top 3-5 reasons would account for say, >90%, of rejections. ie. Repost, Poor Quality, Pro, Blacklist?, etc. Just letting the user know the reason will likely be enough to satisfy the needs of most users. There will always be some degree of challenge of decision, but this will minimise it. PQ and Pro will likely not be challenged. Repost, being the most likely, but personally, unless I'd taken the pic or just received it, that would be the only situation as there is so much content on this site I wouldn't be surprised.

2. "it doesn't fix the problem of some people receiving potentially hundreds of messages per week."
Actually, it does. Setting it as a User Profile review page. There is no point or need to sending messages to the user. Certainly not a personal message from the Mod. The customer can review their uploads themselves. To be extra clear, there's also no point in telling a user that a review was successful, as that is redundant by the clearing down of their queue and it not being in the rejection page. The rejection page doesn't need a counter. If at all, bold the link (via a User Profile flag), if new rejections have been created. Unbold it after the page is accessed by the user (much like a forum read).


The rejection review data could also be cleared by a housekeeping process after a set timeframe as well if clutter is an real issue (I don't think it is but I haven't built this system). Also, the review page could be set to only retrieve rejected reviews in the last say, 3 months (that's probably even excessive), longer than the thumbnail housekeeping period though. These periods should be set dynamically rather than hardcoded so they can be changed after beta-testing the process and finding what is most suitable.

Quote:

Originally posted by Huushawdadi

...

Yup. I bet it has. I've seen a lot of these topics. And they continue.

...


Hence, in my suggestion,
1. "Where it fails is, there would not be a copy of the picture included, so you have no idea what picture we're referencing"
Either or both of : keeping the thumb in appropriate situations for a specified grace period for users to review their uploads (I'd suggest 2 - 4 weeks no longer) and/or, the original local filename or path for the user to reference themselves.

Even if the above thumb process isn't able to be built or the local file information isn't held, the rest of the information along with the rejection reason will still be helpful to the majority of users. The problem isn't that it's been rejected. The major cause of customer pain here it's that the customer is not provided any visibility of why something that they have tried to add - something that they have like enough to promote to improve the experience on the site for other customers - was rejected, and so the customer is in limbo with no information/explanation whatsoever. That's the major cause of customer pain in this situation.

I'm not certain if Davey's percentages are accurate, but I would assume that your top 3-5 reasons would account for say, >90%, of rejections. ie. Repost, Poor Quality, Pro, Blacklist?, etc. Just letting the user know the reason will likely be enough to satisfy the needs of most users. There will always be some degree of challenge of decision, but this will minimise it. PQ and Pro will likely not be challenged. Repost, being the most likely, but personally, unless I'd taken the pic or just received it, that would be the only situation as there is so much content on this site I wouldn't be surprised.

2. "it doesn't fix the problem of some people receiving potentially hundreds of messages per week."
Actually, it does. Setting it as a User Profile review page. There is no point or need to sending messages to the user. Certainly not a personal message from the Mod. The customer can review their uploads themselves. To be extra clear, there's also no point in telling a user that a review was successful, as that is redundant by the clearing down of their queue and it not being in the rejection page. The rejection page doesn't need a counter. If at all, bold the link (via a User Profile flag), if new rejections have been created. Unbold it after the page is accessed by the user (much like a forum read).


The rejection review data could also be cleared by a housekeeping process after a set timeframe as well if clutter is an real issue (I don't think it is but I haven't built this system). Also, the review page could be set to only retrieve rejected reviews in the last say, 3 months (that's probably even excessive), longer than the thumbnail housekeeping period though. These periods should be set dynamically rather than hardcoded so they can be changed after beta-testing the process and finding what is most suitable.

Your ideas may work, but currently the site isn't capable of doing that, and considering the activity level the past few years, it likely never will. The mods do they best they can with the tools they currently have.

@Huushawdadi : This idea is already in the suggestion page. Not exactly like that but here's how it reads :

Quote:

checkbox when rejecting pics/movies with the usual reasons. Then, every day/week/whatever the uploader get a report of all the reason given within this time lapse (with thumbs if possible)

The report part being your rejected page.
I agree with you that it would be a good improvement to provide members some feedback as well as improving mods visibility on other mods work. Unfortunately, as SP said, its need to be coded and added for us to be using it so at the moment we do with what we have.

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Quote:

Originally posted by Corkboy32

Any Mod who reads this might help me out .On average how long does it take for pics to be accepted after being submitted. Mine seem to be in a queue forever

From what I've seen, I'd say around 10/15 days.

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@mikeyeven : at the moment, we can't send a PM to each member explaining them why some uploads are rejected because that's not really manageable as it's been explained here previously. You will get a PM if you break the rules too much though. So if your pics have been rejected and you haven't received a PM, it's most likely they were repost.
We are still waiting for you to upload them again (either here or better in your queue so that we can also check for reposts). You can send me a PM when it's done and I'll check and be sure to post a report here so that everyone can see.

I began to be curious about his pictures .....
Don't know how much pictures I sended were rejected but I trust the mods that there was a good reason to do it and hope they aren't going to post me a message for every one of them.(I posted x-times the amount of pictures accepted)

Quote:

Originally posted by mikeyeven

...
Wrong..... there was never an insinuation that paying members should be allowed to break the rules... as for the mods playing favorites..... explain to me why on more than one occasion my pics got rejected only to find a few days later the same pics uploaded by another user.

Adding on to EL's response to this, it isn't uncommon for members to upload the same picture a few days apart. So they'll be in the queue at the same time, yes, but then one gets accepted. So when the second one comes up, it shows that it's a duplicate.

Quote:

Originally posted by kylecook

...

Adding on to EL's response to this, it isn't uncommon for members to upload the same picture a few days apart. So they'll be in the queue at the same time, yes, but then one gets accepted. So when the second one comes up, it shows that it's a duplicate.

A cropped picture is sometimes not automaticaly detected by the system.This can also be a reason why one picture is refused and the other passed

Thank you all for your comments and suggestions.
It has been very helpful and enlightening.